User Management

Terms of use and disclaimer  Help

Introduction

By accessing the internet site https://my.publicprocurement.be and its e-Notificatione-Tenderinge-Auctione-Awarding and e-Catalogue components, including the practice sites available via https://mydemo.publicprocurement.be/ as well as the ESPD-application and its demo-version, and by using these sites, users acknowledge that they have familiarized themselves with the conditions for using the e-Procurement service run by the Federal Public Service Policy and Support (referred to hereinafter as the FPS P&S) and have accepted them in their entirety.

The user is expected to consult the conditions for use on a regular basis, particularly if the FPS P&S announces changes in conditions using any methods it selects.

 

A. Use of services

The services can be used freely, although some require registration at no charge. Also consult part B entitled “Your private life” in order to find out how we manage your data.

Some actions relating to our applications require some prior knowledge. This knowledge may be obtained using the following means:

  • by thoroughly reading our manuals and check-lists (for English click here, for French: entreprise / acheteur )
  • by obtaining information from the FPS P&S helpdesk (our details can be found at the bottom of the page)
  • by taking part in information sessions and/or training (in French (entreprise / acheteur) (whether or not organised by the FPS P&S)
  • by consulting other channels not managed by the FPS P&S.

Apart from using the applications, you must also master the legislation relating to procurement contracts.

You must always act in accordance with the legislation on procurement contracts, even if an application leaves you free to act otherwise.

The services may include – in a non-comprehensive way – email, uploading and downloading, signature, auction, forum, publication modules, search engines and/or other communication services and exchange services, designed to allow procurement contracts to be dealt with in their entirety.

You undertake only to use the above services for the following purposes:

  • posting appropriate messages and
  • sending material whose content is legal
    and which, where applicable, are related to these.

For example – and without this list being comprehensive – you undertake, by using the communications services, not to:

  • use the services as part of pyramid schemes, chain letters, junk mail, spam or other unsolicited or undesirable mail.
  • libel, harass or threaten anyone, or infringe anyone’s rights in any other way.
  • publish, put online, upload to a server, distribute or circulate any inappropriate, insulting or illegal subject, fact or information.
  • upload, or make available in any other way, files containing images, photographs, software or other elements protected by the law on intellectual property, including, in particular, copyright or trademark rights (or by human rights, including herein the right to a private life), unless you hold said rights, you exercise legal control over these or you have received all the necessary authorisation.
  • infringe on third party rights concerning copyrights, trademarks, patents, industrial secrets or other property rights
  • upload files containing viruses, especially of the Trojan Horse or worm type, time bomb, cancelbots, corrupted files or any other software or similar program likely to harm the way a computer belonging to another person functions or to damage someone else’s property.
  • falsify any information or delete any information without the authorisation of the person concerned.
  • restrict or prevent the use and enjoyment of communications services by any other user who is not part of your organisation.
  • violate any code of conduct or any other instructions which may apply to a particular service.
  • violate the applicable laws and regulations.
  • create a false identity with the intention of deceiving another person.
  • circulate details to third parties and in particular to competitors.

 

No illegal or prohibited use

You may only use the services if you can guarantee that you will not be using them for illegal purposes or those prohibited by these conditions for use. You must not use the services in a way likely to damage, hamper, overload or impede the operations of a server run by the FPS P&S or its partners or by a network connected to this, or in a way likely to disrupt the use and enjoyment of the services by another person.

You are not authorised to circumvent any ban on accessing a service, other accounts, computer systems or networks connected to a server or an aforementioned service, by means of computer piracy (hacking), password extraction or using any other means. You are prohibited from obtaining or attempting to obtain any fact or information using a method other than those made available to you by the services.

Data that you can only consult through being connected is confidential and cannot under any circumstances be communicated to third parties.

Some data of this type are given here as an example: price of a catalogue, content of a tender, personal details, etc.

 

Your liability: associated with the application and the organisation

If you are acting as the manager of an organisation and this organisation is

 

a) a company

  • you must update the software on your computer on a regular basis, in particular the operating system (such as Windows, Mac OS, etc.), the browser (Internet Explorer, Firefox, Safari, Chrome, etc.), Java (www.java.com) and the software associated with the digital signature method you have chosen.
  • the applications operate using a personal account and not a business account. You are responsible for the company data indicated in your personal account and for updating it.
  • when you leave the company, you must ensure that you no longer participate in a contract.
  • you are responsible for protecting your username and your password on our applications. You must do your utmost to ensure that this information is secure and to prevent its circulation. If you nevertheless communicate this data, this is subject to your own entire responsibility.
  • you are obliged to immediately change the password you have been allocated by the helpdesk or by our application (the only exception is the password you have been allocated with the invitation to take part in a restricted file. You cannot change this password).
  • you can only be connected to the same account on one single piece of equipment at a time. On this piece of equipment, you can only connect up with one browser using your account. Before changing browser, you must close the browser using the browser menu bar and not using the small cross.
     
  • you are responsible for monitoring procurement contracts on the e-Notification platform, even if you are using messaging. Failure to receive a message or lack of information in the message service cannot under any circumstances give rise to any compensation.
  • although the internet sites mentioned in the contract notice contain all kinds of information (contract title, registration deadline, and so on), the contract notice is and remains the sole correct reference and this must be used as an authentic source.
     
  • you are expected to be initiating a contract on schedule. This responsibility applies to all phases of the process, particularly to downloading to the server and signing the bid or the participation request.
  • if the form for electronic registration has been activated by the contracting authority, you must fill in the correct data as a bidder.
  • as a bidder, you make sure that the right person(s) sign(s) the bid (agent or representative).
    The digital signature must meet the requirements of the Belgian public procurement legislation (https://www.publicprocurement.be/fr/marches-publics/reglementation).
    If using a mandate, this must satisfy legal requirements (see art. 44 §2 R.D. 18/04/2017) and, depending on the case, be added to the bid, lodged with the contracting authority or refer to the number in the Belgian official journal.
  • Although e-Tendering allows the documents to be deleted, please note that each submission is considered a formal action. The application space should NOT be viewed upon as a work space where documents can be withdrawn or replaced without consequences; on the contrary. Every action is registered and the deletion of documents must be confirmed by means of a deletion report and digital signature. Furthermore, documents will still be handed over to the contracting authority if the deletion report has not been signed on e-Tendering. However, the signed deletion report indicates that these documents should not be taken into account.
     
  • the company is responsible for appointing the right people who will be able to access a file in e-Catalogue, with a view to managing catalogues and orders in e-Catalogue, and for notifying this information to the awarding authority which manages the file.
  • the company is responsible for informing the awarding authority in good time of any changes relating to the people who may access the files in e-Catalogue.
  • if orders are placed in e-Catalogue relating to one of your company’s catalogues, you are responsible for supervising these orders, even if e-Catalogue sends out automatic notifications. Failure to receive a notification or lack of information in the notification cannot under any circumstances give rise to any compensation.
     
  • after receiving the invitation to an electronic reverse auction, as representative you are expected to initiate operations on schedule in order to access the system and to meet all the technical requirements.
  • as a representative, you are responsible for indicating the correct value of the bid in an electronic reverse auction.

 

b) an organisation which is going to award a procurement contract (from the market study to fulfilment)

  • you are responsible for protecting your username and your password on our applications. You must do your utmost to ensure that this data is secure and to prevent its circulation. However, if you communicate this data, this is your own entire responsibility.
  • you are obliged to immediately change the password you have been attributed by the helpdesk or by our application.
  • you can only be connected to the same account on one single piece of equipment at a time. On this piece of equipment, you can only connect up with one browser using your account.  Before changing browser, you must close the browser using the browser menu bar and not using the small cross.

 

If you have a superuser role, you are then responsible for the use of e-Procurement applications within your organisation.

You must develop a structure within your organisation in which you will determine which departments will execute procurement contracts. You must register these departments on the e-Procurement platform. You must then create an access management system: who is entitled to publish a notice, who can receive a bid, and so on. Lastly, you must circulate the FPS P&S message throughout your organisation.

Please find below a non-comprehensive list of functions and characteristics that may help you within this framework.

  • You are the primary point of contact between the (sub-)organisation and the FPS P&S
  • You can create sub-organisations
  • You can accept/reject users to/from an organisation
  • You can change a user's roles 
  • You can change data about users and (sub-)organisations
  • You can approve/reject the profiles created by the user (more precisely the modified roles)

Each user action by means of which the user asks to change his mandates or by means of which a sub-organisation is created will lead to you receiving an email. You will still need to approve or reject said action on the website. The e-Procurement service will never process user requests on its own initiative. Users will be referred to the superuser, who in turn can perform the necessary actions (and/or call upon the helpdesk if necessary). If the user states that the superuser known to us no longer holds this role, the organisation needs to appoint a new superuser first. The superuser can then perform the necessary actions (and/or call upon the helpdesk if necessary). 

 

In addition, you must comply with the laws and executory decisions necessary in relation to procurement contracts. You must publish your notice in accordance with the rules of good practice.

Although e-Notification makes numerous pre-programmed suggestions (such as using the e-Tendering platform by default, suggesting a possible opening date, etc.), you yourself must check the extent to which these suggestions correspond to your contract.

You are responsible for the content of the notice, the contract documents downloaded onto the server, the content of the record of the opening of the bids and any other basic aspects associated with the means of communication you use. You must submit a complete and correct communication.

Consequently, be careful about the information you communicate before giving your approval about a publication or before answering a question on the forum.

 

If you accept electronic bids or requests for participation, you must complete and activate the parameters in the e-Tendering file on the date of publication.

Electronic opening procedures cannot be organised on Friday afternoons (from 12h00 to 23h59). The FPS P&S has set aside this time slot for carrying out planned maintenance work.

If you are nevertheless organizing an opening procedure at this time, the FPS P&S cannot then guarantee that you will be able to use the e-Tendering application.

After the opening procedure, you must immediately store the files you have received on a secure server you yourself manage.

After the date of closing the file (consult the file on e-Notification under the heading Data about management and e-Tendering in Parameters), the FPS P&S shall close the file. In concrete terms this means that the contractual documents shall no longer be made available to companies and they will be deleted in full after 5 years. For e-Tendering, only the record of the opening of the bids shall remain available after the file has been closed. The documents received (bid, digital signatures) are then definitively deleted from our servers.

 

If you want to offer a contract via e-Catalogue, you must create a file in e-Catalogue. You must activate this file to make it visible.

You are responsible for the visibility of your file. By default, the file is only visible to your organisation. The application offers the functions necessary for sharing it – if necessary – with the appropriate organisations.

You are responsible for monitoring and managing the catalogues you have downloaded or those which are present in a file, even if e-Catalogue sends out automatic notifications in certain cases. Failure to receive a notification or lack of information in the notification cannot under any circumstances give rise to any compensation.

You are responsible for checking and approving downloaded catalogues, and therefore for the accuracy and thoroughness of the information shown in the catalogue. All the information relating to the articles, the purchasing department and the company is automatically taken from the final approved version of a catalogue. Consequently, if there is incorrect information in the orders, e-Catalogue cannot be held responsible for any problem which arises.

You are responsible for monitoring and managing the orders you create in e-Catalogue, even if e-Catalogue sends out automatic notifications in certain cases. Failure to receive a notification or lack of information in the notification cannot under any circumstances give rise to any compensation.

 

If you plan to organise electronic reverse auctions, you can only do this if this falls within the field of application authorised by current legislation.

If you plan to organise electronic reverse auctions, first contact the FPS P&S, the operator of this application, in order to deal with the applicability, configuration and planning of the auctions.

Subject to the communication issued by e-Auctions even to participants you have selected, you are expected to have provided these participants with adequate information in the publication, the contractual documents and the annex to the call for bids.

You are expected to supervise an auction while it is taking place and, if necessary, stop it subject to your own responsibility.

 

Use of Cookies

This internet site uses "cookies" which are small text files or data placed on your computer by the browser. These cookies are used for a variety of purposes:

  • For example, a technical cookie stores preferences on the subject of language.
  • A session cookie is a temporary cookie allowing you to navigate between the various applications without having to connect again.
  • A tracking cookie keeps track of your surfing behaviour on the website and allows for personalized visualisation of websites. 

The FPS P&S uses cookies to make your visit to the internet sites more agreeable, mainly by storing technical choices, such as your language preference or other parameters. This can facilitate your next visit and make it more successful.

You are advised to activate cookies if you want to consult your web sites. If you do not wish to do this you can deactivate the cookies, but you must then take into account the fact that the sites may not operate so successfully.

On the browser's helppage, you will find out how to operate the cookies.

 

B. Your private life

The FPS P&S respects the private life of users. Although most of the information on this site is available without needing to supply any data of a personal nature, the user may be asked to provide personal information. In this case, the data is treated in accordance with the provisions of the law of 30 July 2018 relating to processing data of a personal nature.

More specifically, in concrete terms, this means that:

 

  • The person in charge of processing data of a personal nature is:

    FPS Policy and Support
    DG Federal Accountant and Procurement
    Head of e-Procurement service
    WTC III
    Boulevard Simon Bolivar 30 box 1
    1000 Brussels
    e.proc@publicprocurement.be
    + 32 2 740 80 00
     
  • Data of a personal nature is collected and processed in order to ensure that the e-Procurement applications operate in a satisfactory way (for example so that the information you require can be supplied and so that you can be kept informed about any information relating to the operations of the e-Procurement applications. Concrete examples: receiving messaging based on your search profile, receiving an acknowledgement of receipt for submitting a bid, etc.).
  • You still have access to your data and you can check its accuracy, you can have mistakes in your personal data corrected at no expense.
  • The FPS P&S undertakes not to use the data processed for marketing purposes and to apply the best possible safety measures in order to prevent any misuse by third parties of the personal data you have supplied.

 

Our detailed policy can be found at

 

C. Disclaimer

 

General information

The FPS P&S makes every possible effort to ensure that the information made available is complete, correct, thorough and up-to-date. In spite of these efforts, this information may contain mistakes. If the information circulated contains mistakes or if some information is unavailable, every possible step will be taken in order to rectify the situation as quickly as possible. Should you note any mistakes in the information made available, you can always contact the FPS P&S (see below).

The FPS P&S makes every effort and uses all reasonable means to ensure that the web site is secure, limiting as far as possible any disruption due to technical problems. The FPS P&S cannot however exclude the possibility of malicious, unauthorised or problematic technical manœuvres or interventions occurring. This is why the FPS P&S cannot guarantee continuous access to the web site or that these problems will not disrupt it in any other way. Use of the web site is carried out exclusively at the risks of the user.

Any technical problem that you encounter must be documented (what action you have performed, screen and/or video shots, exact error messages, etc.) and indicated within 60 minutes to the FPS P&S at the following electronic address or telephone number: e.proc@publicprocurement.be - +32 2 740 80 00.

The fact of not indicating (in time) a technical problem is considered to be a waiver of any claim for potential and future damages in this regard.

Some modules on our web sites depend on external software (Java, e-Contract software, Adobe and so on). If one or several of these components has been changed unexpectedly by these suppliers of external software, the FPS P&S cannot guarantee the satisfactory operation of its own sites. The FPS P&S undertakes to offer a solution as quickly as possible.

For satisfactory use of our sites, you must regularly update your software, in particular:

  • the operating software (operating system or OS)
  • the browser
  • the version of Java
  • the eID software
  • the software for reading pdf files

Faced with the complexity of the interaction between the browser, Java, OS, etc., our department has drawn up a table which provides details about the software combinations successfully tested by The FPS P&S.

It goes without saying that combinations which are not supported can lead to certain functions within the applications failing to operate. THe FPS P&S is not able to help you with this.

The table can be consulted on: http://www.publicprocurement.be/fr/documents/e-procurement-specifications

In addition, the FPS P&S reserves the right to terminate access to the site (fully or partially), every day between 11 pm and 4 am (CET) in order to carry out maintenance work on the application. Any other stoppage period shall be notified on the home page of the https://my.publicprocurement.be site under the heading System Information and for e-Tendering in particular on http://www.publicprocurement.be/fr/unavailabilities.

However, the FPS P&S cannot under any circumstances be held responsible for direct or indirect damage resulting from using this web site or the information made available therein. The user is personally responsible for any damage caused to its computer system or resulting from a loss of data subsequent to downloading information. The user is also personally responsible for any failure to submit bids or for submitting them after the deadline.

Although the FPS P&S undertakes to analyse the questions submitted or the problems encountered by users within a reasonable period of time and to propose an appropriate solution, the service does not guarantee that it can offer a correct solution for each problem posed (whether or not associated with the application).

From experience, our service can confirm that most of the notifications not associated with the application are due to the configuration of the computer used. Problems with configuration are often associated with one of the following fields:

  • Java Software 
  • Browser parameters
  • Network parameters
  • Security parameters
  • Middleware parameters

Depending on the cause of the problem, analysis may take a certain amount of time and numerous operations may prove necessary in order to configure the computer correctly.

Consequently our service advises each user to configure the computer in question well in advance (over 5 working days) and to test the configuration.

If a problem with use is notified under 2 hours before opening the file and if the cause of the problem lies with the user (because of incorrect local configuration, faulty use, etc.) the FPS P&S cannot guarantee that it will be able to identify a solution before opening time. Depending on the reason, numerous operations may in fact prove necessary.

The above exclusions from liability are valid both before the submission deadline and after the submission deadline. All changes in the requests for participation / bids subsequent to the deadline are made at the user’s own risk.

At the time of the bid opening, the application space will be closed without prior warning. Consequently, a user who is still working at that point will be considered to have submitted the last recorded version of the request for participation / bid, and not to have submitted a request for participation / bid if no prior recorded version is available.

 

Our disclaimer relating to the application:

 

User management

Requests to join an organisation or operations on a profile are approved by a superuser (person appointed within your organisation).

The FPS P&S cannot under any circumstances be held responsible for any late approval, or for the consequences of this.

In addition, the FPS P&S is not responsible for checking the roles people occupy. Indeed, our service cannot evaluate the job a worker carries out within an organisation.

Finally, the FPS P&S cannot be held responsible for the accuracy of data supplied by a user in user Management.

 

e-Notification

The FPS P&S is not liable, except with regard to its own publications, for the content of the contract notice, contractual documents, the content of a forum, the written record of the opening of the tenders and any other notification made by the awarding authority. In the event of any inaccuracy, gap, imprecision, etc., you must contact the awarding authority directly.

As part of the principle for the transparency of public procurement contracts, our service cannot delete the contract notice or published contractual documents.

Working with e-Sender packages implies that certain functionalities must be used in a different way or that they are not available. The e-Sender provider can inform you about this. The processing of announcements sent through e-Sender packages can be delayed. The e-Sender provider can inform you about this. When using e-Sender packages and accepting our general terms and conditions, you acknowledge these potential deviations and delays.

 

e-Tendering

The FPS P&S is not liable for the files downloaded by users. The damage caused by corrupted files must be recovered from the user who has downloaded these files.

As indicated in the conditions for use, as purchaser you must have downloaded the bids received yourself onto a secure server prior to archiving date. Once the archiving date has gone by, the files received (bids), introductory reports, digital signatures are deleted from the FPS P&S server. The FPS P&S cannot under any circumstances be held liable for ‘losing these files. This is not actually a loss, but the normal operations involved in a maintenance procedure.

The FPS P&S is not liable for information given in the written record of the opening of tenders. This information is actually completed by the purchasers. Even if the text pre-programmed in the statement is not correct, the purchaser is responsible for checking that this information is correct. For this reason the purchaser can include in the text field additional information to correct the pre-programmed text.

Attention: If you delete your account, only your personal data will be deleted. Any offer that you have submitted via e-Tendering (and that has not been cancelled correctly) will remain available to the contracting authority.

 

e-Catalogue

The FPS P&S is not liable for the content of the documents downloaded, such as the documents downloaded on the server by the contracting authority under the section entitled “additional information” in each file, the document calculating the rental fees, the catalogues downloaded onto the server by suppliers or by the actual awarding authority, whether or not this is within a structured format, or the documents downloaded onto the server by purchasers by way of an annex to the orders.

The FPS P&S is not liable for the information provided in an e-Catalogue file. This is actually completed by the awarding authority itself.

The FPS P&S is not liable for the visibility, whether or not lawful, of files, catalogues, articles or article options, given that the awarding authority and the actual purchasers can accurately determine the persons or organisations by whom the files, catalogues, articles or article options may be viewed.

The FPS P&S is not liable for the information provided in an order or a list of articles. This information is actually completed on the one hand by the actual purchaser and on the other hand it is taken from information available within the system, for example in catalogues, purchaser and supplier profiles, and once this data is downloaded onto the server it must be checked by the various users themselves.

In extension of the previous paragraph, nor can the FPS P&S be held liable for any incorrect information made available by the internet services offered by the FPS P&S. This information is actually taken directly from the data available within the system, and this data must be checked by the various users themselves.

Whatever the reason, in the event of errors, gaps, inaccuracies, etc., you must contact the awarding authority or the purchaser directly.

 

e-Auctions

The FPS P&S is not liable for the non-arrival or late arrival of emails containing invitations to an auction if these have left the FPS P&S network or if an incorrect address has been provided by the purchaser or the participant.

The FPS P&S is not liable for the configuration of an auction whose parameters have been set by the purchaser.

The FPS P&S is not liable for auctions conducted by the participants.

The FPS P&S is not liable for information given in a written record of the auction. This is actually compiled in full by the purchasers.

As indicated in the conditions for use, you are obliged, as purchaser, to archive information about the auction yourself. 

Once the archiving date has gone by, the data relating to the files is deleted from the FPS P&S server. The FPS P&S cannot under any circumstances be held liable for ‘losing’ this data. In fact this does not constitute a loss, but the normal operations involved in a maintenance procedure.

 

e-Awarding

The FPS P&S is not liable for the files downloaded onto the server by users. You must reclaim the damage caused by corrupted files from the user who has downloaded these files.

The FPS P&S is not liable for the incorrect use of the templates made available by e-Awarding. You must reclaim the damage caused by any incorrect content of the files with the user who has compiled these files.

As indicated in chapter A – entitled “Using the services”, as purchaser you must have downloaded the data yourself onto a secure server prior to the archiving date. Once the archiving date has gone by, the files received (bid) are deleted from the FPS P&S server. The FPS P&S service cannot under any circumstances be held liable for ‘losing these files. This is not actually a loss, but the normal operations involved in a maintenance procedure.

 

ESPD-application (European Single Procurement Document)

The FPS P&S is not responsible for the content entered by end users (contracting authority or company) for the ESPDs that are drawn up or supplemented with the aid of the ESPD application that it makes available at https://espd.publicprocurement.be.

This application is merely a tool for drawing up an ESPD in accordance with the model established in the Commission Implementing Regulation (EU) 2016/7 of 5 January 2016 establishing the standard form for the European Single Procurement Document. The application is not linked to other (e?Procurement) applications and, as a result, it is the exclusive responsibility of the end user (contracting authority or company) to make the ESPDs generated using the application available to their intended recipient (contracting authority or company) outside of the ESPD application in a correct manner. A company cannot use the ESPD application to submit an ESPD response, but should instead download the ESPD response and provide it to the contracting authority in a different manner (for example, by submitting the ESPD response along with the other documents for the tender or request to participate via e-Tendering).

In no event can the FPS P&S be held liable for any inaccuracy, incompleteness or ambiguity of information in ESPDs drawn up or supplemented using the aforementioned application. It is the exclusive responsibility of the end user (contracting authority or company) to satisfy themselves that the files created using the application contain complete, accurate and clear information and that the receiving party (contracting authority or company) is able to understand them.

Nor is the FPS P&S responsible for the availability, the content or the accuracy of the certificates created by companies via the integration with the MyTelemarc application, whose URLs are entered into the ESPD.

It is the authentic source itself that makes certificates available via the MyTelemarc application. The public authority responsible for the authentic source will take all useful and reasonable measures to ensure that the data is correct and kept up to date, and that its integrity and origin can be guaranteed.

Companies drawing up an ESPD that includes automatically generated URLs to such certificates should themselves always check whether these certificates can indeed be accessed via the URLs provided and whether their content still corresponds with reality. 

In no event can the FPS P&S be held liable for errors that may occur when using the MyTelemarc application, nor for any planned or unplanned service interruptions that may render it impossible to retrieve the requested certificates (or their URLs) from MyTelemarc.

The FPS P&S is not responsible for any distribution of information contained in the files that are created using the ESPD application. The end user (purchaser or company) will determine for themselves the manner in which they distribute the files they have drawn up or supplemented and to whom they make these files available. In particular, the company (or its authorised representative) making use of the integration with MyTelemarc, and thereby entering URLs to certificates in the ESPD, should be fully aware of the confidential nature of these certificates and of the fact that these certificates are accessible to any party in possession of the URLs generated by the application.

 

D. Notifications and procedure for indicating infringements

You can indicate any irregularities by sending an email to the following address: e.proc@publicprocurement.be.

Attach your personal details to your message and any supporting material.

If you think that the FPS P&S e-Procurement service has not helped you sufficiently, you can lodge a complaint. More information

 

The Ombudsman

If you are not satisfied with the way your complaint has been dealt with initially, you can contact the federal Ombudsman (contact@federalombudsman.be).

 

Our details

FPS Policy and Support
DG Federal Accountant and Procurement
e-Procurement service
WTC III
Boulevard Simon Bolivar 30 box 1
B-1000 Brussels

 

Helpdesk:
Tel: +32 2 740 80 00 (NL+FR)
Email: e.proc@publicprocurement.be
Opening times: every working day: 8h30-12h and 13h15-16h30
Find more detailed information about opening times here.